Getting good leads from your website is the primary target for the agency website. Still most of the websites does not fulfill the...

Here are a few ways agents can set themselves apart. Your agency values should include the following. Agents repeat after me. Each Client...

People are hungry for great customer service. On average, 40% of customers who suffer through bad experiences stop doing business with...

Insurance agents trying to win over new customers. As an insurance agent, this means you need to stay on your marketing game by applying...

In today’s ever changing social media driven world it is more important than ever to have a plan to build your brand with customers,...

Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here...

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A...

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap...

What is all the fuss about? All we hear about these days is how many followers you have on your Facebook or LinkedIn account. Has our...

Michael Jones, President of Userplace in Los Angles, gives us very good information about how to get started. “The key to using a...